TLS Air Conditioning (“TLS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit tlsairconditioning.com (the “Site”) or use our ductless mini split installation, repair, replacement, and maintenance services.
By using the Site, submitting a contact or quote form, calling us, or hiring us for service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or our services.
1. Who We Are
TLS Air Conditioning is a Florida state licensed and fully insured HVAC contractor specializing in ductless mini split systems across Southwest Florida.
- Business Name: TLS Air Conditioning
- Address: 6150 Golf Course Blvd, Punta Gorda, FL 33982, United States
- Phone: 941-269-3433
- Email: sales@tlsairconditioning.com
- Florida HVAC Contractor License: CAC1822364
For privacy-related questions or requests, contact us using the details in Section 14.
2. Information We Collect
We collect information in three ways: information you give us directly, information collected automatically when you use the Site, and information from third parties.
A. Information You Provide Directly
When you fill out a contact form, request a quote, call us, email us, or hire us for service, you may provide:
- Contact Information: Full name, phone number, email address
- Property Information: Street address, city, ZIP code (the location where service is needed)
- Service Information: The type of ductless mini split service you are requesting (installation, repair, maintenance, or replacement), and any details you share about your property, equipment, or the issue
- Payment Information: If you hire us, we (or our payment processor) collect payment details such as credit/debit card information, check details, or financing application information. We do not store full credit card numbers on our own servers; payment data is handled by our payment processor.
- Communications: Any messages, photos, or other content you send us by email, text message, contact form, or social media
B. Information We Collect Automatically
When you visit tlsairconditioning.com, certain information is collected automatically through cookies, server logs, and similar technologies:
- Device and Browser Data: IP address, browser type, operating system, device type, screen resolution
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website, date and time of visit
- Location Data: General geographic location based on IP address (city/region level)
- Cookie and Tracking Data: Cookie identifiers, session IDs, and similar technologies used by us and third-party services
C. Information From Third Parties
We may receive information about you from third parties, such as:
- Review platforms (such as Google Reviews) where you post about our services
- Advertising platforms (such as Google Ads or Meta) that report on ad performance
- Lead generation or referral partners, if you submitted your information through them
- Manufacturers or financing partners, in connection with warranty registration or financing applications
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests, calls, emails, and contact form submissions
- Schedule appointments, dispatch technicians, and provide ductless mini split services
- Send appointment confirmations, reminders, service updates, invoices, and warranty information
- Process payments and manage financing applications
- Provide customer support, follow-up service, and warranty work
- Register equipment with manufacturers on your behalf
- Improve our website, services, and customer experience
- Send marketing communications about our services (only with your consent — see Section 6)
- Display before-and-after job photos and reviews on our website and social media (without sharing identifying personal information unless you separately consent)
- Comply with legal obligations, enforce our Terms of Service, and protect our rights, property, and safety, and that of our customers and the public
- Prevent fraud, abuse, and unauthorized access to the Site
We do not sell your personal information to third parties for monetary consideration.
4. How We Share Your Information
We share information only in the ways described below.
Service Providers
We share information with trusted third-party service providers who help us operate our business, such as:
- Website hosting and maintenance providers
- Payment processors
- Customer relationship management (CRM) and scheduling software
- Email and SMS communication providers
- Analytics providers (such as Google Analytics)
- Advertising and marketing platforms
- Financing partners (only if you apply for financing through us)
- HVAC equipment manufacturers (for warranty registration and support)
These providers are only authorized to use your information to perform services on our behalf.
Subcontractors
If subcontractors are used to complete part of your project, we may share necessary information (such as your name, service address, and scope of work) so they can perform their portion of the work.
Legal and Safety Reasons
We may disclose information when we believe in good faith that it is necessary to:
- Comply with a law, regulation, court order, subpoena, or other legal process
- Cooperate with law enforcement or government agencies
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of TLS Air Conditioning, our customers, employees, or the public
Business Transfers
If TLS Air Conditioning is involved in a merger, acquisition, sale of assets, financing, or business reorganization, your information may be transferred as part of that transaction. We will notify you (such as by a notice on the Site) before your information becomes subject to a different privacy policy.
With Your Consent
We may share information in other ways if you give us explicit consent.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to function properly, analyze traffic, and improve user experience. The types of cookies we may use include:
- Strictly Necessary Cookies: Required for the Site to function (such as form submissions and security).
- Performance and Analytics Cookies: Help us understand how visitors use the Site, including Google Analytics and similar tools.
- Functional Cookies: Remember your preferences and improve your experience.
- Advertising Cookies: Used to display relevant ads on third-party platforms and measure ad performance, including Google Ads and Meta (Facebook/Instagram) advertising tools.
We also embed Google Maps on our Site, which may set its own cookies and collect data subject to Google’s privacy policy.
Managing Cookies. Most browsers allow you to refuse or delete cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.
Do Not Track. Some browsers send “Do Not Track” signals. Because there is no industry standard for how to respond, we currently do not respond to Do Not Track signals.
6, SMS / Text Messaging
TLS Air Conditioning sends two types of text messages: transactional service messages and, with your separate consent, marketing messages. This section explains how you opt in, what you will receive, how to get help, how to opt out, and how we handle your phone number.
How You Opt In
You may opt in to receive SMS text messages from us in any of the following ways:
- Online: by checking the SMS consent box and submitting the contact form on our website (the checkbox is unchecked by default — you must actively tick it).
- In person: by providing your mobile number to our staff at our office and verbally confirming that you want to receive text messages from us.
- By phone: by providing your mobile number during a phone call with our team and verbally confirming that you want to receive text messages from us.
When you opt in verbally (in person or by phone), our staff will inform you that message and data rates may apply, that message frequency may vary, that you can text HELP for support or more information, and that you can text STOP at any time to unsubscribe.
Types of SMS Messages You May Receive
- Appointment confirmations and reminders
- Dispatch notifications (technician on the way, ETA updates)
- Billing notifications and invoice reminders
- Job completion follow-ups and customer satisfaction surveys
- Service updates related to an active or scheduled job
- With your separate consent, occasional marketing messages about promotions, seasonal offers, or new services
Message Frequency, Rates, and Carriers
Message frequency varies based on your account activity and the services you are receiving. Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages.
HELP and STOP
- For help or more information, reply HELP to any of our text messages, or call us at 941-269-3433.
- To opt out of SMS messages at any time, reply STOP to any text message. Once you reply STOP, you will receive a confirmation message and no further texts will be sent.
- You may also opt out by calling 941-269-3433 or emailing sales@tlsairconditioning.com.
Opting out of marketing SMS does not stop transactional or service-related messages tied to an active job, appointment, or warranty.
Privacy of Your Phone Number and SMS Consent
We do not sell, rent, or share your mobile phone number or SMS consent information with any third parties for their marketing purposes.
Your phone number and SMS opt-in data are used only by TLS Air Conditioning and the service providers that help us send, deliver, and manage our text messages (such as our SMS messaging platform, CRM, and scheduling software). These providers are contractually obligated to use your information only to perform services on our behalf. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
7. Email Communications
TLS Air Conditioning uses email to communicate with you about quote requests, scheduled services, invoices, warranty information, and — with your separate consent — marketing and promotional offers. This section explains how email opt-in works, what you will receive, and how to unsubscribe.
How You Opt In to Email
- By providing your email address on a contact form, quote request, or any other form on our website.
- By emailing us directly at sales@tlsairconditioning.com.
- By providing your email address to our staff in person, by phone, or in writing when scheduling a service.
Types of Emails You May Receive
- Quote and estimate responses
- Appointment confirmations, reminders, and service updates
- Invoices, receipts, and payment confirmations
- Warranty registrations and documentation
- Follow-up emails and customer satisfaction surveys
- With your separate consent, marketing emails about promotions, seasonal offers, maintenance reminders, and new services
How to Unsubscribe From Marketing Emails
- Click the “unsubscribe” link at the bottom of any marketing email.
- Email sales@tlsairconditioning.com with the subject line “Unsubscribe” and we will remove you from our marketing list.
- Call 941-269-3433 and ask to be removed from our marketing email list.
Unsubscribing from marketing emails does not stop transactional or service-related emails tied to an active job, appointment, invoice, or warranty — those are required to deliver the services you have requested.
Privacy of Your Email Address
We do not sell or rent your email address. Your email is shared only with the service providers that help us send and manage email (such as our email service provider, CRM, and scheduling software), and only for the purpose of sending the communications described above.
8. Third-Party Services and Social Media
Our Site links to or integrates with third-party platforms, including Google (Maps, Search, Analytics, Ads), Meta (Facebook and Instagram), X (Twitter), YouTube, and LinkedIn. When you interact with these platforms through our Site or visit our pages on those platforms, those third parties may collect information about you under their own privacy policies. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.
9. Data Retention
We retain your information for as long as needed to:
- Provide the services you requested
- Fulfill warranty, legal, tax, accounting, and recordkeeping obligations under Florida and federal law
- Resolve disputes and enforce our agreements
- Maintain records of completed installations and service history (typically retained for the life of the equipment plus applicable warranty and statute-of-limitations periods)
When information is no longer needed, we either delete it or anonymize it so it can no longer be linked back to you.
10. Data Security
We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting, restricted access to personal information, encrypted payment processing through our payment providers, and staff training on data handling.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You provide your information at your own risk and are responsible for keeping any account credentials, financing information, or sensitive communications confidential.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correct: Request that we correct inaccurate or incomplete information.
- Right to Delete: Request deletion of your personal information, subject to legal, contractual, and warranty obligations that may require us to retain certain records.
- Right to Opt Out of Marketing: Opt out of marketing communications at any time (see Section 6).
- Right to Opt Out of Sale or Targeted Advertising: We do not sell personal information for monetary consideration. If applicable laws define “sale” or “sharing” more broadly to include certain advertising activities, you may opt out by contacting us.
Florida Residents. Florida residents may have additional rights under applicable Florida privacy laws, including the Florida Digital Bill of Rights, to the extent it applies. You may exercise your rights by contacting us using the information in Section 14.
How to Make a Request. To exercise any of these rights, email sales@tlsairconditioning.com or call 941-269-3433. We will need to verify your identity before fulfilling your request, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
12. Children’s Privacy
Our Site and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided personal information to us, please contact us at sales@tlsairconditioning.com and we will take appropriate steps to delete that information.
13. Third-Party Links
Our Site may contain links to third-party websites we do not operate, including manufacturer websites, financing partners, and review platforms. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. For material changes, we will make reasonable efforts to notify you, such as by posting a notice on the Site or contacting you directly. Your continued use of the Site or our services after changes are posted means you accept the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
TLS Air Conditioning 6150 Golf Course Blvd Punta Gorda, FL 33982, United States Phone: 941-269-3433 Email: sales@tlsairconditioning.com Website: tlsairconditioning.com Florida HVAC Contractor License: CAC1822364 Business Hours: Monday – Friday, 8:00 AM to 5:00 PM ET
For privacy-specific requests, please use the subject line “Privacy Request” when emailing so we can route it to the right person.
